Practical one-to-one support to help participants prepare for, travel to and attend appointments and activities with greater confidence and involvement.
For self-managed and plan-managed NDIS participants across Western Sydney.
Appointment support is help to get to and through scheduled appointments — planning the trip, being there if that helps, and sorting out what happens afterwards.
Activity support is help to take part in planned programs, hobbies, classes and events — the things in your week you've chosen to be part of.
Both are practical, one-to-one support from a support worker. Neither involves anyone making decisions for you. A support worker is there to help you feel prepared and involved, not to take over the appointment or speak on your behalf unless you've asked them to.
Waymaker Pathways is an independent provider working with self-managed and plan-managed participants. If you're after broader everyday help, see our daily living and everyday activity support, or explore our disability support services.
You'd like support getting to and through appointments, at whatever level suits you.
You want to take part in things, but getting there is the hard part.
Building confidence attending appointments and activities.
You can't always attend, or would rather someone else did.
Arranging reliable support for a participant in Western Sydney.
Not everyone needs the same kind of help. Some people want someone in the room; others just want a lift and a familiar face in the waiting area. Both are fine.
Depending on your goals and plan, support might involve attending:
Not every appointment type will suit every participant, and not every appointment will be covered by NDIS funding — that depends on your plan, goals, budget and circumstances. Your plan manager, support coordinator or the NDIA can confirm what applies to you.
An important boundary: support workers do not provide medical advice, diagnose conditions, or make healthcare decisions. They're not there to answer clinical questions or decide anything on your behalf. They're there to help you be prepared, present and heard — the decisions stay yours.
Support can help you get to and take part in the things you've chosen, such as:
On costs: the cost of your support worker is separate from the cost of the activity itself. Activity tickets, entry fees, meals, memberships and personal purchases are generally your own expenses, unless your plan and the applicable NDIS rules specifically provide otherwise.
If community participation more broadly is what you're after, our community access support in Western Sydney page covers the wider service.
Transport is usually the first practical question, so it's worth sorting out early.
How travel might work:
What should be agreed in writing: vehicle use, travel time, kilometres, tolls, parking and any activity costs should all be set out in your service agreement before support starts, so there are no surprises.
On funding: whether transport, kilometres, parking or travel time can be claimed depends on your plan, goals, budget and individual circumstances. Nothing is automatically funded. Your plan manager, support coordinator or the NDIA is the right place to confirm anything you're unsure about — see our self-managed and plan-managed NDIS support page for more.
To be clear about what this isn't: we're not a medical or patient transport service. This is disability support that may include travel as part of attending something.
Appointments can involve personal information, so it matters that you stay in control of how support works. You should be involved in decisions about:
On information sharing: what's discussed at your appointments is yours. Information should only be shared with people you've authorised, with appropriate consent. For adult participants, that includes family members — nothing is passed on automatically just because someone is a relative.
If your preferences change, say so. Whether you want someone in the room can reasonably be different for a GP visit than a plan review, and that's completely normal.
For teenagers and young adults, this kind of support often helps with:
Support is age-respectful and paced to the individual. Some young people want to run their own appointments as soon as possible; others would rather have someone alongside them for a long time, or permanently. Neither is a problem, and neither is a failure — support should match what the person actually wants, not an assumed trajectory towards doing everything alone.
Our young adult disability support page covers this stage of life more broadly.
When we plan support with you, we may consider:
Our support workers provide practical, everyday support — not clinical care. Where a situation needs clinical or professional input, that sits with the appropriate qualified professional, not with us. If skill-building is your focus, see our life-skills and independence support.
Attending appointments with someone requires a degree of trust, so the match matters. We may consider:
We can't promise a perfect match, and we can't guarantee the same worker will always be available — people take leave, and circumstances change. What we can do is prioritise consistency where possible and adjust if the fit isn't right.
We provide support throughout Western Sydney, including Fairfield, Wetherill Park, Smithfield, Blacktown, Parramatta, Penrith, Liverpool, St Marys, Cranebrook and Mount Druitt, along with surrounding suburbs.
Knowing the area helps with this service in particular — the routes, the parking, the medical centres and the community venues you're actually going to.
Not sure if we cover your area? Contact Waymaker Pathways and we'll give you a straight answer.
On timing: how quickly support can start depends on our current capacity and how quickly the arrangements come together. We'll be upfront about that on the first call rather than promising something we can't deliver.
You can start a support conversation whenever you're ready.
Yes. A support worker can travel with you, be there during the appointment if you want them to be, and support you afterwards. How involved they are is your choice.
That's entirely up to you. Some people want their worker in the room; others prefer them to wait outside. You can also decide differently for different appointments, and change your mind.
A support worker can assist with communication when you've asked them to — for example, helping you ask questions you'd prepared. They don't speak on your behalf or make decisions for you. Your voice and your decisions stay yours.
Travel arrangements are discussed before support starts. Depending on what's agreed and appropriate, that might mean public transport with your worker alongside you, your own preferred transport, or a support worker's vehicle. We're not a medical or patient transport service.
Not automatically. Whether travel time, kilometres, tolls or parking can be claimed depends on your plan, goals, budget and individual circumstances. Please confirm with your plan manager, support coordinator or the NDIA — we can't determine that for you.
Yes. Support can help you get to and take part in gym sessions, sporting activities, classes, community groups, hobbies, cultural or religious activities, volunteer work and local events.
Generally these are your own costs, and they're separate from the cost of your support. The NDIS doesn't automatically cover entry fees, memberships, meals or personal purchases — unless your plan and the applicable rules specifically provide otherwise.
Yes. Support is age-respectful and paced to the individual, whether someone wants to build towards attending things independently or would prefer ongoing support.
Yes, where consent has been provided. For adult participants, information isn't shared automatically with family — it follows your consent and your choices about who's involved.
Yes. If you're plan-managed, your plan manager processes our invoices. See our self-managed and plan-managed NDIS support page for detail.
Yes. If you're self-managed, you manage payments directly, and you generally have the widest choice of providers.
No. Waymaker Pathways is an independent, unregistered disability support provider, which is why we work with self-managed and plan-managed participants.
Across Western Sydney, including Fairfield, Wetherill Park, Smithfield, Blacktown, Parramatta, Penrith, Liverpool, St Marys, Cranebrook, Mount Druitt and surrounds. Ask us about your suburb.
Make an enquiry or call 0420 567 794. We'll talk through your appointments, activities and preferences, confirm funding and capacity, and go from there. There's no obligation.
Funding availability always depends on the participant's plan, goals, budget and individual circumstances. Nothing on this page is medical, legal, financial or NDIS funding advice.
Book a free, no-obligation support-matching call.
We'll talk through the appointments and activities you'd like support with. No pressure, no call centre.